Three reasons why Tenet chose Cody Web Development as their software development company? After the executives of Tenet Healthcare had a discussion on the feasibility of outsourcing the development of the Medical Abstraction System to Cody Web Development Inc.

There were three reasons why Cody Web Development had been chosen.

First, Cody Web Development Company is a subsidiary of Life is Good in Japan, a Japanese company involved in web design and development. The ingenuity of Japanese work ethics has been given weight. The culture of Japan emphasizes attention to detail and coding based on clean, efficient code while remaining flexible to Tenet’s vision for their custom software application tool, the Medical Abstraction.

Second, the initial reviews and demonstrations of Cody’s previous projects speak to the quality of the code work done by Cody Web Development. At first, there were six of them, including Cody, presenting to Tenet Healthcare for bidding to win the Tenet Medical Abstraction project. Cody Web Development won that bid by going the extra mile, showing that Cody’s team could take their custom software application to the next level.

Third, through Cody, the Tenet executives believe that since Cody resides in Cebu and works for a Japanese company, he can understand Filipino culture and seamlessly bridge the application and Filipino professional nurses, leading to better performance results for the Filipino nurses.

Medical Abstraction and Net Promoter Score

Because of the medical abstraction, Tenet can perceive the performance in relation to customer experience. The Net Promoter Score (NPS) is a key metric used in healthcare to measure patient satisfaction and loyalty by assessing how likely patients are to recommend a medical service or provider.

Here’s how NPS works:
Patients are asked, “On a scale of 0 to 10, how likely are you to recommend our healthcare services to others?” Their responses categorize them as:

• Promoters (9-10): Loyal patients who praise the care received.
  
• Passives (7-8): Satisfied but not enthusiastic.
  
• Detractors (0-6): Unhappy patients who may share negative feedback.

The NPS score, ranging from -100 to 100, helps healthcare providers improve patient experience and build long-term trust and loyalty.

Tenet Healthcare’s impression of Cody Web Development

According to Tenet Healthcare, Cody Web Development is “an eye-opener ” experience for them, demonstrating that seamless integration from Medical Abstract to providing real-time Net Promoter Score is possible. Tenet Healthcare compared Cody’s code work to a well-known Japanese car brand, noting its longevity.